7901 Hopi Place, Tampa FL. 33634
Mon-Fri 07:00 AM - 04:00 PM / 24-7 Service
7901 Hopi Place, Tampa FL. 33634
Mon-Fri 07:00 AM - 04:00 PM / 24-7 Service
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  • Service Dispatcher / Service Admin

    General skills needed
    • Advanced customer service skills.
    • Ability to multi-task
    • Organized
    • Geographical knowledge of service area or map reading skills
    • Knowledge of industry is recommended but not required
    • High school diploma or general education degree (GED)
    • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
    Brief job description
    • Take incoming customer calls.
    • Schedule and coordinate all service calls as calls are received.
    • Create dispatch ticket for all service calls.
    • Dispatch Service Technicians, one call at a time.
    • Dispatch Service Technicians from home to first call.
    • Debrief Service Technicians after completion of each call.
    • Respond to all messages left overnight.
    • Maintain the dispatch board / schedule.
    • Forecast workload for 2 – 3 days out
    • Contact customers with a “Parts Pending” status as parts are received for scheduling.
    • Follow up on all pending and recommended work with customer utilizing the pending work log.
    • Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
    • Help Service Manager with marketing issues as directed.
    • Order parts for special orders.
    • Forward list of parts used by technicians to warehouse for truck restock.
    • Update customer files as information is received from installation.
    • Type service contract proposals for new customers
    • Maintain on call schedule, to include 1st on call and standby technician
    • Maintain customer history files in database
    • File service orders
    • Update service database from service
    • Compare service timecards and work orders to service schedule.
    • Compare time cards to GPS Report
    • Check service time cards for accuracy
    • Other duties as assigned

    • Work Hours:
      • In Office 
      • 7:30am to 4:30pm, Tuesday – Thursday
      • Home
      • Friday  4:00PM to 8:00PM
      • Saturday  8:00AM To 6:00PM
      Compensation package
      • Position is hourly and is reviewed during the interview process **
      • Health insurance.
      • Dental insurance and other incidental insurances (disability, cancer, etc) are also available.
      • Pension Plan
      • A 401K program
      • Paid vacation and holidays
      **Additional detail on job description, including compensation package, available following receipt of resume via email. Immediate openings available. If interested, please submit your resume via: Email: employment@bateselectric.com Fax: 813-354-2700