Privacy Policy

The Bates Electric Privacy Policy goes into effect on April 26, 2024.

Bates Electric, Inc. (“Bates Electric”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Policy (“Policy”) explains our privacy practices and provides information on how and why we collect and use your personal data.  We will never share or sell your personal information. The Policy also describes choices that may be available to you regarding use, access, deletion, and correction of your personal information.

Additional information on our personal information practices may be provided in supplemental privacy statements or in notices provided prior to or at the time of data collection.

HOW WE COLLECT YOUR PERSONAL INFORMATION

• We collect your personal information when you actively provide it to us through your interactions with us, including, but not limited to: phone calls, emails, text messages, and by your entering your information in the ”Contact Us” form on our website.

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information you actively provide to us:

Your Contact Information/Identifiers:

• Name, email address, phone number, physical address, and any other identifiers a customer provides when requesting service and/or repairs.

Personal information we collect through your interactions with Bates Electric and our Websites:

Your communications with us:

• Calls, emails, written communications, messages, etc.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your customer record; Provide you with Bates Electric Services including responding to your requests for service and/or repair; Develop and improve the Bates Electric Services; Manage your account; Develop and/or improve our customer relationship; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Provide customers with status updates; and Perform billing for our Services.

COOKIES AND SIMILAR TECHNOLOGIES

We do not use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

We will not sell your personal information to any third parties.  We will not share your personal information with any third parties, except as required by law, as stated below:

• Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with our Services.

HOW WE RESPECT YOUR PRIVACY RIGHTS

On request, we will provide you with the opportunity to review, have modified, and have deleted your personal information that we process.

Your Additional Privacy Rights as a Resident of Certain U.S. states

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

• Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
• Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
• Deletion: You have the right to request Bates Electric to delete the personal information we have collected about you under certain circumstances.
• Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by Bates Electric for the exercise of your privacy rights.
• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
• Opt-out of selling or sharing your personal information: Bates Electric does not sell your personal information.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will delete it.

THIRD-PARTY SITES

This Policy does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service. You should check the privacy policies/notices of those sites before providing your personal information to them.

UPDATES TO THIS POLICY

We may update this Policy from time to time in response to changing legal, technical, or business developments. If we make changes to our Policy, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.